Tagged: digital

Create a digital service manual with this template

Posted on November 22, 2016 by - Editorial & Brand, Governance & Workflow, Strategy

Digital service manual on a laptop screen

Earlier this year, I wrote about how we are creating and implementing a digital content strategy at IREX, an international NGO with offices in 20 countries and participants in more than 100.

Collaboration is an essential ingredient in any content strategy. But because IREX’s staff members are distributed across five continents, it’s all the more important for us to coordinate our work in efficient and effective ways.

To help solve this challenge, we created a digital service manual that outlines roles, processes, guidelines, a digital roadmap, and more. In this post, I’ll briefly describe the types of content that we included in our manual and the steps we took to develop it. I’ll also share a template for content strategists and digital directors to use when drafting their own digital service manuals. Read more . . .

Redesigning irex.org: An interview

Posted on October 3, 2016 by - Content Engineering, Editorial & Brand, Strategy, User Experience

Home page of the IREX website in July 2016
 

In July 2016, my team launched a redesigned website for IREX, the international NGO where we work. David Hobbs Consulting contacted me to discuss our process.

The following interview originally appeared on DavidHobbsConsulting.com. During our conversation, David and I discussed my team’s decisions for the redesign, including our approach to user research, stakeholder alignment, content migration, and content strategy. Read more . . .

5 reasons why international development needs content strategy

Posted on October 3, 2016 by - Governance & Workflow, Strategy, User Experience

Evaluating digital properties

International development organizations are full of smart, pragmatic people. But just as the rise of digital has disrupted public, private, and nonprofit organizations in other sectors, digital poses fundamental challenges to the international development community.

In the rush to implement projects and demonstrate progress, international development organizations have created a confusing ecosystem of websites, logos, microsites, apps, campaigns, social media channels, publications, e-mail lists, and knowledge portals, often in response to donor organizations’ requests.

When the funding runs out or interest shifts, it often seems easier and less expensive just to abandon the old assets and commission new ones. This vicious cycle generates financial costs, security risks, privacy risks, and legal risks while undermining the organization’s efficiency and effectiveness.

Fortunately, we do not need to invent a solution to these problems. Organizations in other sectors have experienced similar growing pains as they’ve become more digitally mature. It’s time for the international development community to take the next step as well by embracing content strategy. Read more . . .

Creating a content strategy at a nonprofit

Posted on June 2, 2016 by - Governance & Workflow, Strategy, User Experience

Digital services so good that people prefer to use them

In the fall, I joined an international development NGO in DC to lead digital strategy. We’re a midsized NGO, with offices in twenty countries. Before the organization created my position, the communications team had only two full-time employees and an intern.

Here are some of the activities that we’ve tackled during the past nine months:

  • Conducted lean research on a rolling basis
  • Adopted a phased approach to renovating our website
  • Drafted a digital strategy, digital roadmap, and digital guidelines
  • Conducted training sessions and held brown-bag discussions
  • Obtained approval to develop a digital governance framework

If we can do it, there’s a good chance that your nonprofit can, too. I’d like to share some of the steps that we’ve taken so far—and some of the resources that we’ve consulted—to better achieve our mission. Read more . . .

What is editorial design, and why is it so important to digital publishing?

Posted on October 21, 2014 by - Editorial & Brand

Why editorial design matters

The term editorial design has never been more relevant to our digital world:

  • Do you publish content at regular intervals?
  • Do you try to unify this content so it conveys a distinct editorial or creative vision?
  • Do you have a strategy to share your content with readers?

If you answered yes to these questions, you already practice editorial design. But do you practice it well? Read more . . .