Tagged: guidelines

Key components of digital governance in organizations

Posted on November 14, 2017 by - Governance & Workflow, Strategy

Employees at computers in an office with an open floor plan

Digital technologies have reshaped how organizations of all sizes operate. But how can organizations govern their digital ecosystems in a safe, efficient, and effective manner?

This is a notoriously difficult question. Nowadays, doing digital well truly requires a team effort, yet many organizations struggle to collaborate on digital issues in constructive ways.

In most situations, good digital governance is not a monolithic set of “rules” or a collection of boxes and lines in an org chart. Instead, digital governance has several components. The components work together to enable employees—and the organization as a whole—to build and maintain a digital presence safely and well. Read more . . .

Create a digital service manual with this template

Posted on November 22, 2016 by - Editorial & Brand, Governance & Workflow, Strategy

Digital service manual on a laptop screen

Earlier this year, I wrote about how we are creating and implementing a digital content strategy at IREX, an international NGO with offices in 20 countries and participants in more than 100.

Collaboration is an essential ingredient in any content strategy. But because IREX’s staff members are distributed across five continents, it’s all the more important for us to coordinate our work in efficient and effective ways.

To help solve this challenge, we created a digital service manual that outlines roles, processes, guidelines, a digital roadmap, and more. In this post, I’ll briefly describe the types of content that we included in our manual and the steps we took to develop it. I’ll also share a template for content strategists and digital directors to use when drafting their own digital service manuals. Read more . . .